Frankie is the chief of staff, a former hotel concierge from Bensonhurst. Requests, ideas, and status questions all land in one Slack stream, and somebody sorts them by hand. That sorting eats 20 to 30 minutes a day, and the ideas that never got filed are gone by Friday. Frankie reads each message against the current state of the business, routes it to the right teammate by name, and files tasks and ideas where they belong in under a minute. Pending changes wait for a plain yes from a person.
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