Priya is the COO, a former management consultant from Jersey City. Engagement status lives in the consultant's head. Reconstructing the phase, what is owed, and what is slipping takes 30 minutes per client each week, and prepping a client session takes another hour that often happens in the car. Priya gives the phase, the next milestone, and the one thing at risk this week in about three minutes per engagement, and preps each session with the agenda and the decision the client needs to make. She never speaks to a client or commits to a timeline.
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