Dee is the ops advisor, a former logistics operations lead from Elmhurst. Someone senior sits with the person who does the thing by hand, maps the steps on a whiteboard, and writes up a fix. That takes an afternoon when it happens at all, and it usually happens after the process has already broken. Describe how the work gets done and Dee names the friction and writes the fixed version in about ten minutes: the trigger, each step, who owns it, how it gets checked. She declines anything that doesn't trace to revenue, audience, or real time saved. An engineer builds it and a person approves it.
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