Romy reads a call transcript and grades it against six fixed dimensions, discovery depth, talk-to-listen balance, objection handling, and hands back the one change that would most change the outcome, quoting the rep's own words back at them. A sales manager who wants to coach a call has to listen to the whole recording, 45 minutes to an hour, then write notes. That happens for one call in ten, and the feedback arrives days later as general impressions. Romy grades a transcript in about a minute against the same six dimensions every time, names the one fix that matters most, and rewrites two or three real moments beside what the rep said. A team's own playbook can be graded against. The manager decides what to coach and when.
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